Refund policy

REFUNDS, RETURNS & EXCHANGES POLICY

At AurevaWellness, we are committed to providing high-quality skincare, shapewear, and skincare gadgets. Due to the nature of our products and strict hygiene standards, we have outlined our refunds, returns, and exchanges policy below. By making a purchase from AurevaWellness, you agree to the terms of this policy.

 

1. GENERAL POLICY

Customers are encouraged to carefully review all product descriptions, size guides, ingredient lists, and usage instructions before completing a purchase. AurevaWellness reserves the right to amend or update this policy at any time without prior notice.

This policy is applied in accordance with the South African Consumer Protection Act (CPA).

 

2. NON-RETURNABLE & NON-REFUNDABLE ITEMS

For hygiene, safety, and quality-control reasons, the following items cannot be returned, exchanged, or refunded:

  • All shapewear products, including waist trainers, bodysuits, compression garments, and intimate wear
  • Opened or used skincare products
  • Opened or used skincare gadgets
  • Products showing signs of wear, use, washing, tampering, or damage
  • Items returned without original packaging, seals, labels, or tags
  • Sale, promotional, clearance, or discounted items
  • Gift cards or vouchers

Once these items leave our facility, they are considered final sale.

 

3. SKINCARE & SKINCARE GADGETS

Due to health regulations and hygiene standards:

  • Skincare products and skincare gadgets may only be eligible for return if they are unopened, unused, and in their original sealed packaging
  • We do not offer refunds or exchanges for:
    • Allergic reactions
    • Skin sensitivity or irritation after use
    • Dissatisfaction after opening or using a product
    • Buyer’s remorse

Customers are responsible for reviewing ingredient lists, product details, and usage instructions prior to purchase.

 

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery confirmation and provide:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

If approved, AurevaWellness will offer a replacement or store credit at our discretion. Refunds are not guaranteed and are assessed on a case-by-case basis.

 

5. RETURNS PROCESS

  • All return requests must be approved before any items are sent back
  • Unauthorized returns will not be accepted
  • Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect
  • All returned items are inspected upon arrival and may be refused if they do not meet our return conditions

 

6. REFUNDS (IF APPLICABLE)

  • Approved refunds will be processed to the original payment method
  • Shipping and transaction fees are non-refundable
  • Refund processing times may vary depending on your bank or payment provider

 

7. SIZE & FIT DISCLAIMER (SHAPEWEAR)

We do not offer refunds or exchanges for incorrect size selection. Please consult our size guide carefully before purchasing shapewear, as fit issues are not considered manufacturing defects.

 

8. ORDER CANCELLATIONS

Orders may only be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled.

 

9. CONTACT INFORMATION

For any questions regarding this policy, please contact us at:
 Email: info.aurevawellness@gmail.com